Last Updated: June 26, 2026
By accessing and using the oak-marmot website and services, you accept and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, you should not use our website or services.
oak-marmot provides travel and tourism services in Adelaide and South Australia, including guided tours, experiences, and related travel services. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice.
When you submit a booking request through our website, you are making an offer to purchase the selected service. We will confirm acceptance of your booking via email. A contract between you and oak-marmot is formed only when we send you a booking confirmation.
Full payment is required at the time of booking unless otherwise agreed. We accept major credit cards and bank transfers. All prices are quoted in Australian Dollars (AUD) and include applicable taxes unless stated otherwise.
We strive to ensure all pricing information is accurate. However, errors may occur. If we discover an error in the price of a service you have ordered, we will inform you as soon as possible and give you the option to reconfirm your booking at the correct price or cancel without penalty.
We reserve the right to cancel any booking due to circumstances beyond our control, including but not limited to extreme weather, natural disasters, or insufficient participant numbers. In such cases, you will receive a full refund or the option to reschedule.
Approved refunds will be processed within 14 business days to the original payment method.
You agree to conduct yourself in a respectful and appropriate manner during all experiences. We reserve the right to refuse service or terminate an experience if your behavior is disruptive, dangerous, or inappropriate, without refund.
You are responsible for ensuring you are physically and mentally capable of participating in your chosen experience. You must inform us of any medical conditions, allergies, or special requirements at the time of booking.
You must provide accurate and complete information during the booking process. You are responsible for ensuring all details, including contact information and special requests, are correct.
While we strive to provide excellent experiences, we cannot guarantee specific outcomes. Weather conditions, third-party closures, wildlife behavior, and other factors beyond our control may affect your experience.
To the maximum extent permitted by law, our total liability to you for any claims arising from or related to our services is limited to the amount you paid for the specific service in question.
We are not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or goodwill, arising from your use of our services.
All content on this website, including text, graphics, logos, images, and software, is the property of oak-marmot or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, or create derivative works from our content without written permission.
If you submit reviews, testimonials, photographs, or other content to us, you grant oak-marmot a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and display such content for marketing and promotional purposes.
Our experiences may involve third-party service providers such as wineries, restaurants, or accommodation providers. We are not responsible for the actions, products, or services of these third parties. Your interactions with third parties are governed by their own terms and policies.
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.
We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, strikes, or other force majeure events.
These Terms of Use are governed by the laws of South Australia, Australia. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of South Australia.
If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.
Our services are intended for individuals 18 years of age or older. Minors may participate in experiences only when accompanied by a parent or legal guardian who accepts these terms on their behalf.
Photographs or videos may be taken during experiences for promotional purposes. By participating, you consent to being photographed or filmed and grant oak-marmot permission to use such media. If you do not wish to be photographed, please inform your guide at the start of the experience.
If you have a complaint about our services, please contact us within 14 days of the experience. We will investigate and respond within a reasonable timeframe. If we cannot resolve the issue to your satisfaction, you may seek resolution through applicable consumer protection agencies or legal channels.
These Terms of Use, together with our Privacy Policy and any booking confirmation, constitute the entire agreement between you and oak-marmot regarding your use of our services and supersede all prior agreements and understandings.
For questions about these Terms of Use, please contact us:
Email: [email protected]
Address: 127 Rundle Street, Adelaide SA 5000, Australia