Privacy Policy

Last Updated: June 26, 2026

1. Introduction

This Privacy Policy explains how oak-marmot collects, uses, discloses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Submit booking requests or contact forms
• Subscribe to our communications
• Participate in surveys or feedback requests
• Communicate with us via email or other channels

This may include your name, email address, travel preferences, and any other information you choose to share.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use collected information to:

• Process and fulfill your booking requests
• Communicate with you about our services
• Improve our website and services
• Analyze website usage and trends
• Comply with legal obligations
• Prevent fraudulent activity and ensure security

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (payment processors, email services, analytics providers)
• Business partners involved in delivering your chosen experiences
• Law enforcement or regulatory authorities when legally required

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect analytics data. You can control cookie preferences through your browser settings. For detailed information, please review our Cookies Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking information is typically retained for seven years in accordance with financial record-keeping requirements.

8. Your Rights

Under applicable privacy laws, including the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Withdraw consent for processing where consent is the legal basis
• Object to processing of your personal information
• Request transfer of your data to another service provider

To exercise these rights, contact us at [email protected].

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 127 Rundle Street, Adelaide SA 5000, Australia

14. Complaints

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).