oak-marmot

Get In Touch

Whether you have questions about our experiences, need assistance with booking, or want to design a custom itinerary, we're ready to assist.

Office Location

127 Rundle Street
Adelaide SA 5000
Australia

Email

[email protected]

Business Hours

Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Tours operate seven days a week, including public holidays

Response Times

We typically respond to inquiries within 24 hours during business days. For urgent requests or bookings within 48 hours, please indicate this in your message subject line.

Our office is centrally located in Adelaide's city center, easily accessible by public transport and within walking distance of major hotels.

Frequently Asked Questions

How far in advance should I book?

We recommend booking at least one week in advance, especially during peak tourism seasons (October through April). However, we often accommodate last-minute requests based on availability.

What is your cancellation policy?

Cancellations made more than 72 hours before the scheduled experience receive a full refund. Cancellations within 72 hours are subject to a 50% fee. Same-day cancellations are non-refundable except in cases of medical emergency or extreme weather.

Do you offer private tours?

Yes. All our experiences can be arranged as private tours for individuals, couples, or groups. Private tour pricing varies based on group size and specific requirements.

Are your experiences suitable for children?

Most of our experiences accommodate families, though some (particularly wine-focused tours) are designed primarily for adults. Contact us to discuss age-appropriate options for your family.

What should I bring?

Comfortable walking shoes, weather-appropriate clothing, sun protection, and a water bottle are recommended for all experiences. Specific tours may have additional suggestions, which we communicate upon booking.

Do you provide hotel pickup?

Yes, we offer pickup from most Adelaide CBD and inner-suburb accommodations. Pickup from Adelaide Airport or locations outside the metropolitan area can be arranged for an additional fee.

Contact Us